Are CocoJelly bags waterproof?
Yes! CocoJelly bags are made from waterproof jelly material and designed for pool days, beach days, boat rides, and everyday adventures.
Do charms come with the bag?
No. Charms, chains, and scarves are sold separately and can be purchased through our Charm Bar to create a personalized look.
Does the bag include a strap?
Yes. Every Resort Tote includes a matching crossbody strap.
How do I clean my bag?
Simply wipe clean with a damp cloth and mild soap as needed.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Orders that include Charm Bar accessories may require up to 2 additional business days for processing.
Do you offer free shipping?
Free shipping is available on qualifying orders. Current shipping options and rates are displayed at checkout.
Can I return my order?
Returns are accepted within 14 days of delivery for unused items in their original condition. Please visit our Returns & Exchanges page for full details.
Are the bags suitable for the beach and pool?
Absolutely. CocoJelly bags were designed with sunny destinations in mind and are perfect for beach clubs, poolside lounging, vacations, and everyday use.
How do I contact CocoJelly?
For questions about your order, shipping, or products, please visit our Contact Us page or email us directly.
Vacation is a state of mind.